Course and Programme Enquiries
Parents and prospective students ask about programme availability, curriculum details, class schedules, teacher qualifications, and accreditation status — through structured menus and natural language queries. The bot delivers accurate, consistent answers from its trained knowledge base without requiring an admissions officer to manually handle each message. For institutions offering a broad programme range — from Foundation to A-Level, or from Project Management to Data Analytics — the bot navigates enquirers efficiently to the specific programme information relevant to their search.
Admissions Requirements and Application Process
The admissions enquiry flow guides prospective students or parents through grade level requirements, entry assessment information, required documentation, application deadlines, and the step-by-step application process. Application form links are delivered within WhatsApp, and document submission guidance is provided as a structured checklist. This admissions automation reduces the volume of basic admissions calls received by the registrar’s office by 50-70% for mid-to-large educational institutions.
Fee Structure and Payment Information
Fee transparency is a critical consideration for parents and students evaluating educational options in the UAE. The bot delivers fee schedules — term fees, annual fees, registration fees, examination fees, uniform costs, and available payment plan options — clearly and accurately, including the VAT treatment where applicable. Payment gateway links and bank transfer details are shared within the conversation for direct fee payment facilitation.
Class Schedule and Timetable Delivery
Enrolled students and parents use the bot to retrieve class schedules, exam timetables, holiday calendars, and event dates on demand — at any time — without calling the school office or waiting for a newsletter. Schedule information is delivered as formatted messages or PDF attachments within WhatsApp, reducing administrative call volume from existing students while improving parent communication satisfaction.
Teacher and Staff Communication Routing
The bot routes parent requests to speak with a specific teacher, academic coordinator, or administrative staff member to the appropriate team via the Elitbuzz OneView Inbox or the institution’s internal communication system. Meeting booking requests are captured with topic, preferred date, and contact details, allowing staff to prepare for parent meetings with full context before the appointment.
