Building a bot on the Elitbuzz platform means designing the conversation flow your customers will experience — the questions they can ask, the responses they receive, and the actions the bot takes on their behalf. The platform provides a visual drag-and-drop builder, 150+ pre-built templates, and a training module to teach the bot how to interpret customer intent accurately. Before building, it is recommended to complete the Getting Started with Elitbuzz guide to set up your account and understand the platform structure.
Before building, the bot's primary purpose is defined. Common bot types on the Elitbuzz platform include: FAQ bots that answer repetitive customer questions automatically; lead generation bots that qualify prospects and capture contact details; booking bots that handle appointment scheduling; support bots that resolve complaints and escalate to live agents; and e-commerce bots that handle order status, returns, and product queries.
The Elitbuzz platform includes 150+ pre-built bot templates organised by industry and use case — real estate lead capture, clinic appointment booking, retail FAQ, hotel check-in, and more. A template provides the conversation structure that can be customised to match the business's tone, services, and specific flows. For unique requirements, bots can also be built from a blank canvas using the flow builder.
Conversation flows define what the bot says and does at each point in a customer interaction. Each flow is made up of: triggers (what activates the flow), messages (what the bot says), options (choices presented to the customer), conditions (rules that determine which path to follow), and actions (tasks the bot performs, such as sending a notification or updating a CRM record).
Good conversation flow design follows natural dialogue patterns — keeping responses short, presenting clear options, and avoiding dead ends where the customer has no clear next step.
Bots can send plain text replies, images, documents, videos, and interactive buttons depending on the channel. WhatsApp supports images, PDFs, audio messages, and interactive list menus. Website widget bots support carousels, quick reply buttons, and embedded video.
Bots can collect customer information — name, phone number, email, preferred date and time, property size, or any other relevant field — through structured input steps. Collected data is passed to the CRM, support system, or internal database depending on the integration configured.
Conditional logic allows bots to follow different conversation paths based on what the customer inputs or selects. For example, a real estate bot might show different property listings based on the budget range the customer selects — personalising the interaction rather than showing a generic response to every user.
Bots on the Elitbuzz platform can connect to external systems — pulling live data from Zoho CRM, Zoho Books, or custom databases to deliver personalised responses. An order status bot, for example, retrieves the latest order information directly from the backend system and presents it to the customer in the WhatsApp conversation.
Training teaches the bot how to understand natural language — the different ways customers phrase the same question. The Elitbuzz training module allows teams to upload FAQ documents, define intents (the purpose behind a customer's message), map entities (specific data like dates, products, or locations), and test the bot against real customer queries before going live.
A well-trained bot handles variations in phrasing accurately — understanding "what's my order status", "where is my delivery", and "has my package shipped" as the same question, and responding correctly to all three.
Before a bot goes live, it is tested in a sandbox environment using realistic customer scenarios. Testing covers: correct response to expected queries, correct escalation when limits are reached, proper data collection and CRM logging, and behaviour on the specific channel the bot will be deployed to.
Once testing is complete, the bot is ready for deployment across channels — WhatsApp, website, Facebook Messenger, Telegram, Slack, or mobile app.
The Elitbuzz team provides full bot-building support for UAE businesses that need a custom implementation. Contact the Elitbuzz team in Dubai to discuss your bot requirements and receive a design and implementation proposal.
Yes. The Elitbuzz platform’s visual flow builder allows conversation flows to be designed through a drag-and-drop interface — no coding is required for standard bot builds. Technical support from the Elitbuzz team is available for advanced requirements such as API integrations, custom database connections, or complex conditional logic.
There is no set limit on the number of conversation flows a bot can handle on the Elitbuzz platform. Bots can be as simple as a 3-step FAQ responder or as complex as a multi-department support system with 50+ flows covering different products, regions, languages, and escalation paths.
Yes. WhatsApp is the primary deployment channel for most UAE businesses using the Elitbuzz platform, and the bot builder is specifically optimised for WhatsApp conversation formats — including interactive buttons, list menus, media messages, and the message template approval process required by the WhatsApp Business API.
When the bot receives a query it does not recognise, it triggers a fallback response — typically offering the customer a set of options or connecting them to a live agent. The unrecognised query is logged in the training dashboard so the team can add it to the bot’s training data and improve accuracy over time.
Yes. Bots on the Elitbuzz platform can be updated at any time — adding new flows, updating responses, retraining on new FAQs, or adjusting integrations — without taking the bot offline. Changes are published from the Build module and take effect immediately on all active channels.
Yes. Bot conversation flows can be built in Arabic, English, or both simultaneously. The platform’s NLP engine supports Arabic language training, allowing bots to understand Arabic queries accurately — including dialectal variations common across the UAE, Saudi Arabia, and the wider GCC.
We have successfully Developed, Integrated and Delivered Systems to Clients, all over the world including major groups in the Middle East.
